Legal
Cancellation & Refund Policy
What you are buying, how to move a session and what happens if something goes wrong with a payment.
What you are buying
Each ML FIT payment link states the package name, a description of the services included, any optional add-ons, the total amount and the currency. That link is the record of what was purchased. Third-party facility charges are not included unless the package specifically says so.
Rescheduling
When you need to move a session, give as much notice as possible and Manuel will do his best to find another time inside his current availability. Sessions missed without notice may not be replaced.
Cancellations and refunds
Cancellation windows, rescheduling limits and refund conditions for your specific package are confirmed in writing with Manuel before your programme begins. Where a payment has already been made and services have not yet been delivered, contact us and we will review your request individually.
Failed or incomplete payments
If a card payment fails or is not completed, no training is scheduled and no charge is retained. Manuel can issue a new private payment link.
Payment disputes
If something on your receipt looks wrong, contact us first and we will review it with you. Raising a card dispute before contacting us delays resolution, because the payment processor freezes the transaction while it is reviewed.
Secure payment
Payments are securely processed through Stripe using payment infrastructure currently administered through Jonathan Harris LLC. Fitness and coaching services are independently provided by Manuel Lantigua through ML FIT. Jonathan Harris LLC may appear on your payment receipt or card statement.
Questions about a payment? Write to jlh@kikaqui.com.